Use Windows’ Problem Steps Recorder

Use Windows’ Problem Steps Recorder.
These tips apply primarily to Windows 7

Tech support calls are a pain. If you’re having computer problems, 

don’t get stuck on an endless phone call trying to explain the 

difficulty. Run Windows’ Problem Steps Recorder to save a step by 

step history of what you’re doing so you can share it with a friend 

or tech support pro. Type PSR in the Start menu search box to find 

and run the recorder. Then go through the steps that lead to your 

problem; PSR will record a screenshot of each step, logging everything 

you type and click. When you’re finished, click the Stop button and save

the file. E-mail the archive to someone who’s better informed for a 

solution. (Note: this resource can also be used to make quick-and-dirty 

tutorials.)